{"id":36112,"date":"2024-05-10T01:36:44","date_gmt":"2024-05-10T01:36:44","guid":{"rendered":"https:\/\/www.wpstaq.com\/?post_type=knowledgebase&p=36112"},"modified":"2026-09-17T05:46:29","modified_gmt":"2026-09-17T05:46:29","slug":"canceling-an-existing-site-subscription-and-assigning-it-to-a-new-user","status":"publish","type":"knowledgebase","link":"https:\/\/www.wpstaq.com\/au\/knowledgebase\/canceling-an-existing-site-subscription-and-assigning-it-to-a-new-user\/","title":{"rendered":"Canceling an existing site subscription and assigning it to a new user"},"content":{"rendered":"

Move a website from one client plan to another on Clients<\/strong> \u2192 Billing<\/strong> \u2192 Assigned Plans<\/strong>. Delete the old assignment, then assign a plan to the new client.<\/p>\n

Open Assigned Plans<\/h2>\n
    \n
  1. Go to Clients<\/strong>.<\/li>\n
  2. Open the Billing<\/strong> tab.<\/li>\n
  3. Click Assigned Plans<\/strong>.<\/li>\n<\/ol>\n

    \"Assign<\/p>\n

    Remove the old assignment<\/h2>\n
      \n
    1. Find the client who currently has the website.<\/li>\n
    2. Open the row Actions menu.<\/li>\n
    3. Click Delete<\/strong> and confirm.<\/li>\n<\/ol>\n

      \"Delete<\/p>\n

      Assign the plan to the new client<\/h2>\n
        \n
      1. Click Assign Plan<\/strong>.<\/li>\n
      2. Choose the plan and the new client.<\/li>\n
      3. Enter an assignment name and start date.<\/li>\n
      4. Click Assign Plan<\/strong>.<\/li>\n<\/ol>\n

        \"Assign<\/p>\n

        FAQ<\/h2>\n

        Is this the Account subscriptions list?<\/h3>\n

        No. Account<\/strong> \u2192 Subscriptions<\/strong> is what Staq charges this account. Client charging lives under Clients<\/strong> \u2192 Billing<\/strong> \u2192 Assigned Plans<\/strong>.<\/p>\n

        Need some help?<\/h2>\n

        Open a support ticket if the control is not in Staq, or the change does not save.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","class_list":["post-36112","knowledgebase","type-knowledgebase","status-publish","hentry","categories-accounts-billing"],"acf":[],"yoast_head":"\nCanceling an existing site subscription and assigning it to a new user - Managed Hosting Platform for WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wpstaq.com\/knowledgebase\/canceling-an-existing-site-subscription-and-assigning-it-to-a-new-user\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canceling an existing site subscription and assigning it to a new user - Managed Hosting Platform for WordPress\" \/>\n<meta property=\"og:description\" content=\"Move a website from one client plan to another on Clients \u2192 Billing \u2192 Assigned Plans. 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