{"id":36924,"date":"2024-12-10T01:12:45","date_gmt":"2024-12-10T01:12:45","guid":{"rendered":"https:\/\/www.wpstaq.com\/?post_type=knowledgebase&#038;p=36924"},"modified":"2024-12-10T01:12:45","modified_gmt":"2024-12-10T01:12:45","slug":"how-to-add-ns-records-for-subdomains-on-staq","status":"publish","type":"knowledgebase","link":"https:\/\/www.wpstaq.com\/gb\/knowledgebase\/how-to-add-ns-records-for-subdomains-on-staq\/","title":{"rendered":"How to Add NS Records for Subdomains on Staq"},"content":{"rendered":"<p>When managing DNS records with Staq, adding NS records to subdomains is not directly supported in the Staq dashboard. If you require NS records for a subdomain, this must be handled manually by our support team in AWS Route53.<\/p>\n<p>This guide outlines the process and what information to provide.<\/p>\n<h2>What Are NS Records?<\/h2>\n<p>NS (Name Server) records specify the authoritative name servers for a domain or subdomain. These are often required by third-party services, such as Klaviyo or ExactTarget, to manage DNS for specific subdomains.<\/p>\n<h2>Limitations in Staq<\/h2>\n<p>While the Staq dashboard allows you to manage most DNS record types, <strong>NS records for subdomains<\/strong> must be added manually by our team if the DNS is hosted on Staq. This limitation applies only to subdomains.<\/p>\n<h2>Steps to Add NS Records for a Subdomain<\/h2>\n<h3>1. Gather Required Information<\/h3>\n<p>To request NS records for a subdomain, prepare the following:<\/p>\n<ul>\n<li><strong>Subdomain name<\/strong> (e.g., <code>email.example.com<\/code>)<\/li>\n<li><strong>List of NS records<\/strong> to be added (e.g., <code>ns1.exacttarget.com<\/code>, <code>ns2.exacttarget.com<\/code>)<\/li>\n<\/ul>\n<h3>2. Submit a Support Ticket<\/h3>\n<p>Lodge a support ticket with all the gathered information.<\/p>\n<h3>3. Manual Update by Staq Team<\/h3>\n<p>Once your ticket is submitted, our team will manually add the NS records in AWS Route53 for your subdomain.<\/p>\n<h3>4. Verification<\/h3>\n<p>After the NS records are added, the subdomain will point to the specified name servers. You may use tools like <a href=\"https:\/\/mxtoolbox.com\/\" target=\"_blank\" rel=\"noopener\">MX Toolbox<\/a> to verify the changes.<\/p>\n<h2>Examples of Requests<\/h2>\n<h3>Example 1: Adding NS Records for Klaviyo<\/h3>\n<p><strong>Request:<\/strong><\/p>\n<ul>\n<li><strong>Subdomain:<\/strong> <code>send.example.com<\/code><\/li>\n<li><strong>NS Records:<\/strong>\n<ul>\n<li><code>ns2.klaviyo.com<\/code><\/li>\n<li><code>ns3.klaviyo.com<\/code><\/li>\n<li><code>ns4.klaviyo.com<\/code><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Support Action:<\/strong> The Staq team adds the NS records in AWS Route53.<\/p>\n<h3>Example 2: Adding NS Records for ExactTarget<\/h3>\n<p><strong>Request:<\/strong><\/p>\n<ul>\n<li><strong>Subdomain:<\/strong> <code>email.example.com<\/code><\/li>\n<li><strong>NS Records:<\/strong>\n<ul>\n<li><code>ns1.exacttarget.com<\/code><\/li>\n<li><code>ns2.exacttarget.com<\/code><\/li>\n<li><code>ns3.exacttarget.com<\/code><\/li>\n<li><code>ns4.exacttarget.com<\/code><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Support Action:<\/strong> The Staq team updates the DNS configuration manually to include these NS records.<\/p>\n<h2>Important Notes<\/h2>\n<ul>\n<li><strong>Visibility:<\/strong> You will not see manually added NS records in the Staq dashboard. However, other record types like TXT or CNAME can still be managed directly.<\/li>\n<li><strong>DNS Hosting Requirement:<\/strong> This process is only applicable if the DNS is hosted on Staq. For third-party DNS providers, you can add NS records directly in their interface.<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p>While NS records for subdomains cannot be managed through the Staq dashboard, our support team is equipped to assist you. Simply provide the necessary details via a support ticket, and we&#8217;ll ensure your subdomain points to the appropriate name servers.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","class_list":["post-36924","knowledgebase","type-knowledgebase","status-publish","hentry","categories-domains-dns"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Add NS Records for Subdomains on Staq - Managed Hosting Platform for WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wpstaq.com\/knowledgebase\/how-to-add-ns-records-for-subdomains-on-staq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Add NS Records for Subdomains on Staq - Managed Hosting Platform for WordPress\" \/>\n<meta property=\"og:description\" content=\"When managing DNS records with Staq, adding NS records to subdomains is not directly supported in the Staq dashboard. 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