With Staq,\u00a0we do not use\u00a0<\/strong>any PHP mailers.\u00a0You must install an SMTP plugin<\/strong>. We recommend WP Mail SMTP<\/a> plugin.<\/p>\n Typically, SMTP based WordPress plugins have some form of a debugging solution to diagnose any connection issues.<\/p>\n In this knowledge base article, we will explore how to diagnose a connection issue using the WP Mail SMTP<\/a> plugin.<\/p>\n Inside your WordPress website go to the WP Mail SMTP plugin on the left side of your WordPress site.<\/p>\n Click\u00a0WP Mail SMTP\u00a0<\/strong>> Tools<\/strong> and that should open on the\u00a0Email Test<\/strong> page.\u00a0Enter your email under the\u00a0Send To<\/strong> field and click\u00a0Send Email<\/strong>:<\/p>\n If you see a successful email, then, your SMTP email has been created successfully.<\/p>\n If you haven’t received the email, then it may appear inside your spam folder.<\/p>\n To maximize email deliverablility to the email inbox, please ensure you’ve created:<\/p>\n records inside your DNS.<\/p>\n If you see, There was a problem while sending the test email<\/strong>, the issue relates to a configuration issue.<\/p>\n To see the issue, scroll down and click\u00a0View Full Error Log<\/strong>:<\/p>\n From there, you’ll need to read the issue.<\/p>\n These knowledge base articles may assist you rectify the issue:<\/p>\nDiagnosing and Debugging Connection Issues<\/h2>\n
![](\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/08\/wp-mail-smtp-enter-email.png\")
<\/p>\nSuccess Message<\/strong><\/h2>\n
Success message but I haven’t received the email<\/h2>\n
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There was a problem while sending the test email<\/h2>\n
![](\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/08\/view-full-error-log.png\")
<\/p>\nHelpful Knowledge Base Articles<\/h2>\n
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