{"id":34648,"date":"2023-09-14T12:42:46","date_gmt":"2023-09-14T12:42:46","guid":{"rendered":"https:\/\/www.wpstaq.com\/?post_type=knowledgebase&#038;p=34648"},"modified":"2024-07-03T05:26:53","modified_gmt":"2024-07-03T05:26:53","slug":"how-to-determine-the-reason-for-a-clients-payment-failure","status":"publish","type":"knowledgebase","link":"https:\/\/www.wpstaq.com\/hk\/knowledgebase\/how-to-determine-the-reason-for-a-clients-payment-failure\/","title":{"rendered":"How to Determine the Reason for a Client&#8217;s Payment Failure"},"content":{"rendered":"<p>If you&#8217;re trying to understand why a client&#8217;s payment didn&#8217;t go through, follow these steps to diagnose the reason:<\/p>\n<h3><strong>1. Navigate to the Customer List:<\/strong><\/h3>\n<ul>\n<li>Start by accessing <strong>Customers<\/strong> from your dashboard or main menu.<\/li>\n<li>Once there, click on <strong>Manage<\/strong> under the &#8220;Customer List&#8221; section.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-34645\" src=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage.png\" alt=\"\" width=\"2230\" height=\"1494\" srcset=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage.png 2230w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage-300x201.png 300w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage-1024x686.png 1024w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage-768x515.png 768w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage-1536x1029.png 1536w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/CustomerList-Manage-2048x1372.png 2048w\" sizes=\"auto, (max-width: 2230px) 100vw, 2230px\" \/><\/p>\n<h3><strong>2. Locate the Specific Customer:<\/strong><\/h3>\n<ul>\n<li>Scroll through or search for the customer in question.<\/li>\n<li>Once found, click on <strong>Payment Attempts<\/strong> beside their name or details.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-34649\" src=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/payment-attempts.png\" alt=\"\" width=\"864\" height=\"690\" srcset=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/payment-attempts.png 864w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/payment-attempts-300x240.png 300w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2023\/09\/payment-attempts-768x613.png 768w\" sizes=\"auto, (max-width: 864px) 100vw, 864px\" \/><\/p>\n<h3><strong>3. Diagnose the Payment Failure Reason:<\/strong><\/h3>\n<p>Once you&#8217;ve accessed the Payment Attempts, you&#8217;ll see a message that indicates the reason for the payment failure. Here&#8217;s what some common failure messages mean:<\/p>\n<ul>\n<li><strong>&#8220;Your card was declined&#8221;<\/strong>: This typically means the card has most likely been canceled or blocked by the client&#8217;s financial institution.<\/li>\n<li><strong>&#8220;Your card number is incorrect&#8221;<\/strong>: The entered credit card details are not correct.<\/li>\n<li><strong>&#8220;Your card has insufficient funds&#8221;<\/strong>: The card doesn&#8217;t have enough funds to complete the transaction.<\/li>\n<\/ul>\n","protected":false},"featured_media":33292,"parent":0,"template":"","class_list":["post-34648","knowledgebase","type-knowledgebase","status-publish","has-post-thumbnail","hentry","categories-staq-billing-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Determine the Reason for a Client&#039;s Payment Failure - Managed Hosting Platform for WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wpstaq.com\/knowledgebase\/how-to-determine-the-reason-for-a-clients-payment-failure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Determine the Reason for a Client&#039;s Payment Failure - Managed Hosting Platform for WordPress\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;re trying to understand why a client&#8217;s payment didn&#8217;t go through, follow these steps to diagnose the reason: 1. 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