{"id":34515,"date":"2023-08-08T23:23:38","date_gmt":"2023-08-08T23:23:38","guid":{"rendered":"https:\/\/www.wpstaq.com\/knowledgebase\/my-website-uptime-monitoring-is-showing-the-website-is-down-but-its-up-when-i-check\/"},"modified":"2024-09-23T02:47:29","modified_gmt":"2024-09-23T02:47:29","slug":"my-website-uptime-monitoring-is-showing-the-website-is-down-but-its-up-when-i-check","status":"publish","type":"knowledgebase","link":"https:\/\/www.wpstaq.com\/nz\/knowledgebase\/my-website-uptime-monitoring-is-showing-the-website-is-down-but-its-up-when-i-check\/","title":{"rendered":"My website uptime monitoring is showing the website is down but it&#8217;s up when I check?"},"content":{"rendered":"<p>If your website uptime monitoring:<\/p>\n<ul>\n<li>has been marked as spam with CleanTalk<\/li>\n<li>has been marked as spam with Quality IP Score<\/li>\n<li>has been identified as a possible &#8220;MultiSite Attack&#8221; by Staq as it visits many sites simultaneously<\/li>\n<li>has been blocked due to Rate Limiting<\/li>\n<\/ul>\n<p>then, that is the reason why your uptime monitoring is showing that the website is down when it really isn&#8217;t.<\/p>\n<h2>How to Check if Your Uptime Monitoring is Blocked<\/h2>\n<p>To verify whether your uptime monitoring tool is being blocked, follow these steps:<\/p>\n<ol>\n<li>Locate the IP address of your uptime monitoring tool.<\/li>\n<li>Log in to your website&#8217;s WordPress backend, then navigate to <strong>Staq Hosting &gt; Firewall<\/strong>.<\/li>\n<li>Click on <strong>Reports<\/strong> to open a small window where you can check if the IP address is listed.<\/li>\n<li>If the <strong>Banned<\/strong> column shows &#8220;Yes,&#8221; this indicates that the Staq Firewall has blocked it. To whitelist the IP, click on <strong>Advanced<\/strong> or refer to this guide on <a href=\"#\" rel=\"noopener\">how to whitelist an IP address in Staq<\/a>.<\/li>\n<\/ol>\n<h2><strong>Uptime Bot &#8211; Already Whitelisted<\/strong><\/h2>\n<p>Our infrastructure already supports Uptime Bot, and their service&#8217;s IP address is pre-whitelisted.<\/p>\n<h2>Solutions<\/h2>\n<p>To overcome this, you can:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.wpstaq.com\/knowledgebase\/unban-ip-in-firewall-from-the-staq-interface-via-wp-cli\/\">unblock the IP address by using Staq Firewall tool<\/a><\/li>\n<li><a href=\"https:\/\/www.wpstaq.com\/knowledgebase\/how-to-whitelist-an-ip-address\/\">Whitelist the IP address<\/a><\/li>\n<\/ul>\n","protected":false},"featured_media":34527,"parent":0,"template":"","class_list":["post-34515","knowledgebase","type-knowledgebase","status-publish","has-post-thumbnail","hentry","categories-monitoring","categories-security-firewall"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My website uptime monitoring is showing the website is down but it&#039;s up when I check? 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