{"id":37794,"date":"2025-06-20T04:34:11","date_gmt":"2025-06-20T04:34:11","guid":{"rendered":"https:\/\/www.wpstaq.com\/?post_type=knowledgebase&#038;p=37794"},"modified":"2025-06-20T04:34:34","modified_gmt":"2025-06-20T04:34:34","slug":"hosted-elsewhere-site-no-longer-hosted-on-staq-message","status":"publish","type":"knowledgebase","link":"https:\/\/www.wpstaq.com\/sg\/knowledgebase\/hosted-elsewhere-site-no-longer-hosted-on-staq-message\/","title":{"rendered":"Hosted elsewhere (Site no longer hosted on Staq) Message"},"content":{"rendered":"<h2>How to Resolve the &#8220;Hosted elsewhere (Site no longer hosted on Staq)&#8221; Message<\/h2>\n<p>If you see the message <strong>\u201cHosted elsewhere (Site no longer hosted on Staq)\u201d<\/strong> in your dashboard, don\u2019t panic. Before reaching out to our support team, there are two quick ways to verify whether the site is still hosted on Staq.<\/p>\n<h3>Step 1: Use the Ping Check<\/h3>\n<p>At the end of the website URL, append <code>\/.wpstaq\/ping<\/code>. For example:<\/p>\n<p><strong>https:\/\/www.example.com\/.wpstaq\/ping<\/strong><\/p>\n<p>If the page returns the word <strong>pong<\/strong>, that confirms the site is still hosted on Staq \u2014 the message is simply a false positive.<\/p>\n<h3>Step 2: Refresh the Hosting Status<\/h3>\n<p>To remove the incorrect message, go to the site\u2019s <strong>Staq Panel<\/strong> and click the <strong>refresh<\/strong> button next to the app details:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-37795\" src=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2025\/06\/refresh-website-app.png\" alt=\"Refresh website app status\" width=\"617\" height=\"387\" srcset=\"https:\/\/www.wpstaq.com\/wp-content\/uploads\/2025\/06\/refresh-website-app.png 617w, https:\/\/www.wpstaq.com\/wp-content\/uploads\/2025\/06\/refresh-website-app-300x188.png 300w\" sizes=\"auto, (max-width: 617px) 100vw, 617px\" \/><\/p>\n<p>This will recheck the hosting connection and clear the message if the site is correctly hosted on Staq.<\/p>\n<h2>If the word &#8220;Pong&#8221; does not show<\/h2>\n<p>If <strong>Pong<\/strong> does not show, but rather a 404 error page, then the website is no longer hosted on Staq. It&#8217;s possible that the DNS or domain provider has rolled back an update to old records or someone has migrated the site out of your account without your express knowledge or approval.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","class_list":["post-37794","knowledgebase","type-knowledgebase","status-publish","hentry","categories-wordpress-hosting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hosted elsewhere (Site no longer hosted on Staq) Message - Managed Hosting Platform for WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wpstaq.com\/knowledgebase\/hosted-elsewhere-site-no-longer-hosted-on-staq-message\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hosted elsewhere (Site no longer hosted on Staq) Message - Managed Hosting Platform for WordPress\" \/>\n<meta property=\"og:description\" content=\"How to Resolve the &#8220;Hosted elsewhere (Site no longer hosted on Staq)&#8221; Message If you see the message \u201cHosted elsewhere (Site no longer hosted on Staq)\u201d in your dashboard, don\u2019t panic. 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