How to Determine the Reason for a Client’s Payment Failure
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If you’re trying to understand why a client’s payment didn’t go through, follow these steps to diagnose the reason:
1. Navigate to the Customer List:
- Start by accessing Customers from your dashboard or main menu.
- Once there, click on Manage under the “Customer List” section.
2. Locate the Specific Customer:
- Scroll through or search for the customer in question.
- Once found, click on Payment Attempts beside their name or details.
3. Diagnose the Payment Failure Reason:
Once you’ve accessed the Payment Attempts, you’ll see a message that indicates the reason for the payment failure. Here’s what some common failure messages mean:
- “Your card was declined”: This typically means the card has most likely been canceled or blocked by the client’s financial institution.
- “Your card number is incorrect”: The entered credit card details are not correct.
- “Your card has insufficient funds”: The card doesn’t have enough funds to complete the transaction.
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