Domains & DNS
Adding a SPF record isn’t working
Question I’m trying to add a SPF record but it is being rejected. Solution When it comes to SPF records, it’s critical to note that…
DNS is not resolving
Issue I’ve updated the domain with the new Name Server details that Staq has generated and the domain isn’t online. – or – I’ve taken…
DNS location and how to add a DNS entry
Managing DNS records is essential for ensuring that your domain points to the correct services and functions smoothly. This guide consolidates the steps for creating…
Does Staq sell and manage domain names?
No, Staq does not currently sell or manage domain names. However, we are always evaluating opportunities to enhance our service offerings, and this might be…
How to add Google or Office365 MX records to Staq DNS
Question How to add MX records to Staq DNS Solution As long as you’re using Staq DNS, it is simple to add either Google or…
How to Add NS Records for Subdomains on Staq
When managing DNS records with Staq, adding NS records to subdomains is not directly supported in the Staq dashboard. If you require NS records for…
How to enable instant DNS Propogation
Introduction At times, you may find that a website update isn’t immediately visible to all users. This is often due to DNS propagation, a process…
How to move the DNS across to Staq when the site is already hosted on Staq
Below are instructions on how to move the DNS from a 3rd Party DNS solution across to Staq on an existing site that’s already hosted…
IT company says they want to move DNS away from Staq. What should I say?
Firstly, the Staq DNS is powered by AWS Route53. If your site is powered by Staq Next-Gen CDN, it is highly recommended that you keep…
Resolving Localized Issues Caused by Hardcoded IP Addresses in the Hosts File
Sometimes, users encounter issues such as: The 1-click login feature shows a 404 error. Contact form submissions are not received, but tests by developers work…
Steps to Minimise or Avoid Downtime When Taking a Website Live
Minimising downtime when taking a website live is essential for ensuring a smooth transition and maintaining user experience. This guide outlines best practices to configure…
Switching DNS back to Staq and now the site doesn’t load
Question: I had my site on Staq DNS, then moved it to a different DNS provider and now have switched back to using Staq DNS.…
TXT record in DNS – CharacterStringTooLong
Problem In Staq DNS, you’ve added a TXT record and the interface delivers this error message: [Invalid Resource Record: ‘FATAL problem: CharacterStringTooLong (Value is too…
Where you access the A record or NS Record
This guide explains how to retrieve the A records or NS records needed for DNS configuration when using Staq. Accessing A Records Accessing the A…
