How to Add NS Records for Subdomains on Staq

When managing DNS records with Staq, adding NS records to subdomains is not directly supported in the Staq dashboard. If you require NS records for a subdomain, this must be handled manually by our support team in AWS Route53.

This guide outlines the process and what information to provide.

What Are NS Records?

NS (Name Server) records specify the authoritative name servers for a domain or subdomain. These are often required by third-party services, such as Klaviyo or ExactTarget, to manage DNS for specific subdomains.

Limitations in Staq

While the Staq dashboard allows you to manage most DNS record types, NS records for subdomains must be added manually by our team if the DNS is hosted on Staq. This limitation applies only to subdomains.

Steps to Add NS Records for a Subdomain

1. Gather Required Information

To request NS records for a subdomain, prepare the following:

• Subdomain name (e.g., email.example.com)
• List of NS records to be added (e.g., ns1.exacttarget.com, ns2.exacttarget.com)

2. Submit a Support Ticket

Lodge a support ticket with all the gathered information.

3. Manual Update by Staq Team

Once your ticket is submitted, our team will manually add the NS records in AWS Route53 for your subdomain.

4. Verification

After the NS records are added, the subdomain will point to the specified name servers. You may use tools like MX Toolbox to verify the changes.

Examples of Requests

Example 1: Adding NS Records for Klaviyo

Request:

• Subdomain: send.example.com
• NS Records:
  • ns2.klaviyo.com
  • ns3.klaviyo.com
  • ns4.klaviyo.com

Support Action: The Staq team adds the NS records in AWS Route53.

Example 2: Adding NS Records for ExactTarget

Request:

• Subdomain: email.example.com
• NS Records:
  • ns1.exacttarget.com
  • ns2.exacttarget.com
  • ns3.exacttarget.com
  • ns4.exacttarget.com

Support Action: The Staq team updates the DNS configuration manually to include these NS records.

Important Notes

• Visibility: You will not see manually added NS records in the Staq dashboard. However, other record types like TXT or CNAME can still be managed directly.
• DNS Hosting Requirement: This process is only applicable if the DNS is hosted on Staq. For third-party DNS providers, you can add NS records directly in their interface.

Conclusion

While NS records for subdomains cannot be managed through the Staq dashboard, our support team is equipped to assist you. Simply provide the necessary details via a support ticket, and we’ll ensure your subdomain points to the appropriate name servers.