Error 1000 on Cloudflare

If you’re experiencing slow website loading times and intermittently encountering a Cloudflare Error 1000 stating, “DNS points to prohibited IP,” this guide will help you identify and resolve the issue.

Common Cause

The Error 1000 usually occurs when DNS records are misconfigured, resulting in conflicting or incorrect IP addresses for your domain. These conflicts can lead to issues such as failed SSL generation and website errors.

Steps to Resolve

1. Check and Correct A Records

• Log into your Cloudflare account and navigate to the DNS settings for your domain.
• Verify the A records for the root domain (@) and www subdomain.
• If you have multiple A records:
  • Review the root and www entries:
    • Delete the A record that does not point to Staq’s IP address.
    • Ensure there is only one A record pointing to the root and the www entries and are both pointing correctly to Staq IP address.

2. Remove Conflicting AAAA Records

• Check for any AAAA records associated with the root domain and www subdomain.
• Delete all AAAA records, as they may conflict with the A records and cause issues.

3. Verify Cloudflare Proxy Settings

• Ensure that Cloudflare’s proxy is properly configured.
• Once the A and AAAA records are corrected, the proxy should function as expected without triggering Error 1000.

4. Test SSL Generation

• After updating the DNS records, test the SSL generation process.
• If everything is correctly configured, SSL generation should now work seamlessly.

Conclusion

By reviewing and correcting your DNS records, you can resolve Cloudflare’s Error 1000 and eliminate related website performance issues. Ensure that your DNS configuration points exclusively to Staq’s IP address for optimal performance and reliability.

If you encounter further issues, feel free to contact our support team for assistance.