My website design/layout is broken

Issue

You could be experiencing one of two questions:

• (CDN) My CSS design is broken irrespective of if I’m logged into WordPress or not; OR
• (Cache) My CSS/design of the website is broken when I’m logged out of the website but it looks fine when I’m logged into the website

CDN Solution

If your CSS of the website is broken irrespective of you being logged into WordPress or not, then the most obvious culprit is the CDN.

If the CDN has been previously enabled, it is possible that someone has deleted the CNAME record.

To check the error, go to the status monitor found inside the Websites table:

If the CDN is appearing as per the above screenshot, go to the Staq Panel for that site, then click CDN. From there, you can hover over the issue:

To rectify, simply click on Settings and retrieve the CNAME record and re-add back into your DNS.

Alternatively, if you click Delete, your site’s design will be fully restored.

We recommend that you re-enable the CDN option or better yet, host your DNS on Staq and enable Staq Next-Gen CDN.

Redis Object Cache

Another culprit could be Redis Object Cache if it’s enabled. Go to Staq Hosting > Object Cache and click Flush Cache.

Cache Solution

The most probable cause is that you have multiple caching solutions applied that is conflicting with Staq’s caching service.

If you wish to use Staq’s caching service (recommended), go to Plugins list of the website and:

• identify any caching plugins and disable them
• or go to the theme’s settings and see if caching settings applied. If so, disable the setting

If you wish to disable Staq cache, go to Staq Hosting at the top of the left hand side and disable cache.

Page Builders

The cause could be from your page builder and you may need to regenerate the CSS file.

Below are instructions on how to regenerate based on popular page builders:

Elementor

• Login to your WordPress dashboard.
• Navigate to Elementor > Tools.
• Under the General tab, you will find the Regenerate CSS option. Click on the Regenerate Files button.

WPBakery Page Builder (formerly Visual Composer)

• Login to your WordPress dashboard.
• Navigate to WPBakery Page Builder > General Settings.
• Find the option labeled Custom CSS and click on the Save Changes button, even if you haven’t made any changes. This will force the builder to regenerate the CSS.

Beaver Builder

• Login to your WordPress dashboard.
• Navigate to Settings > Beaver Builder > Tools.
• Under the Maintenance section, click on the Clear Cache button. This will clear and regenerate the builder’s CSS.

Divi Builder (by Elegant Themes)

• Login to your WordPress dashboard.
• Navigate to Divi > Theme Options.
• In the Builder tab, click on Advanced.
• Here, click on the Clear button next to Static CSS File Generation. This will regenerate the static CSS files for Divi.

Thrive Architect

• Login to your WordPress dashboard.
• Navigate to Thrive Dashboard.
• Select Thrive Architect from the list and go to the Settings.
• Click on the Clear Cache button to regenerate the CSS.