Accounts & Billing
Adding a non-admin user to manage invoices and/or payments
Below, are the instructions on how you can add a non-admin user to manage invoices and/or the credit card inside the Staq interface. Inside the…
Canceling an existing site subscription and assigning it to a new user
This KB outlines the process of switching an existing site to a new subscriber on Staq. Whether you need to reassign a site to a…
Changing the timezone throughout the Staq dashboard
Issue The time of backups, user activities and etc do not show in my local timezone. How can I change the timezone? Solution In Staq,…
Client Transfer
Contact the Staq Support team and advise us that you wish to transfer a particular website to a partner user. That user must be a…
Cost Optimization Strategies
At Staq, we prioritize transparency and provide tools and alerts to help you manage costs effectively. While this guide will not eliminate all overage costs—particularly…
Custom SMTP to send automated emails from Staq
If you’re using our Client PDF Report or Staq Billing features, you can now send automated emails from your own custom email address instead of…
Does Staq offer annual billing?
Introduction Occasionally, we get asked if we offer annual billing. We appreciate the need for transparency and predictability in your billing arrangements. However, due to…
Enable Multi-Factor Authentication (MFA) on Staq
Multi-Factor Authentication (MFA) adds an extra layer of security to your Staq account by requiring two forms of identification before access is granted. This feature…
Enabling Popups for 1-Click WordPress Access in Supported Browsers
Staq offers a seamless one-click WordPress access feature for users, but it requires enabling popups in supported browsers. This knowledge base article provides step-by-step instructions…
How to see when dev sites will incur charges
Staq offers a generous 90 days free hosting for all dev sites as long as they don’t go live. You commence paying once 90 days…
How to unsubscribe or delete or cancel a site in Staq
In order to unsubscribe a particular site on Staq, you must delete it. Below are the instructions on how to delete/unsubscribe a website in Staq.…
Pricing: How Does Staq Charge?
At Staq, we believe in providing a powerful and flexible platform for your WordPress hosting needs. This guide explains our pricing plans, included features, and…
Putting a Live Site back into Dev Mode
In Staq, you have the flexibility to transition a live production website back to development mode. This feature can be useful in several scenarios, such…
Renaming Your Website in Staq
Renaming your website’s internal application name within Staq is a simple process. Follow these steps to update the label of your WordPress site: Websites Table…
User Access to Staq Platform
As an admin user of Staq, you can provide access to your Staq dashboard with wide or limited privileges. Access can be granted blindly with…
