How to Determine the Reason for a Client’s Payment Failure

If you’re trying to understand why a client’s payment didn’t go through, follow these steps to diagnose the reason:

1. Navigate to the Customer List:

• Start by accessing Customers from your dashboard or main menu.
• Once there, click on Manage under the “Customer List” section.

2. Locate the Specific Customer:

• Scroll through or search for the customer in question.
• Once found, click on Payment Attempts beside their name or details.

3. Diagnose the Payment Failure Reason:

Once you’ve accessed the Payment Attempts, you’ll see a message that indicates the reason for the payment failure. Here’s what some common failure messages mean:

• “Your card was declined”: This typically means the card has most likely been canceled or blocked by the client’s financial institution.
• “Your card number is incorrect”: The entered credit card details are not correct.
• “Your card has insufficient funds”: The card doesn’t have enough funds to complete the transaction.